Refund policy
Last Updated: June 2026
At QlobalEco, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer free returns and refunds within 30 days of delivery.
30-Day Return Window
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging whenever possible.
- Proof of purchase may be required.
Free Returns
QlobalEco provides free return shipping for eligible returns within the 30-day return period.
Customers should contact our support team before returning any item.
Refunds
Once we receive and inspect the returned item, we will notify you regarding the approval status of your refund.
Approved refunds will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
We may request photographs of the item and packaging to assist with the resolution process.
In these cases, we will provide a replacement, store credit, or full refund as appropriate.
Non-Returnable Items
The following items may not be eligible for return:
- Personalized or custom-made products
- Gift cards
- Products marked as final sale
- Items returned in used or damaged condition caused by the customer
Return Process
To initiate a return:
- Contact our customer support team.
- Provide your order number and reason for return.
- Follow the return instructions provided by our team.
Unauthorized returns may not be accepted.
Contact Information
QLOBALECO LLC
30 N GOULD ST STE N
SHERIDAN, WY 82801
Phone: +1 (315) 561-2682
Website: https://qlobaleco.com